Frequently Asked Questions (FAQ) about RedeemSG

RedeemSG is a voucher system for the Singapore Government developed by Open Government Products, GovTech. For voucher recipients, it helps to digitize vouchers. For merchants, it makes it much easier to accept government issued vouchers.For Government agencies and charities, it makes it much easier to start and manage a voucher campaign, and make it much easier for merchants to accept Government issued vouchers. RedeemSG today is used by several agencies such as NEA/PUB and PA for the CDC Voucher scheme.

RedeemSG comprises:

• E-vouchers that get sent to voucher recipients via SMS that open up in a weblink.
• The RedeemSG merchant app that allows Merchants to easily accept vouchers by scanning the voucher QR codes and tally their transactions
• APIs that merchants can integrate with to accept Government issued vouchers.
• An admin portal that allows Government agencies to manage a voucher campaign, from creating vouchers, sending vouchers, to tracking the redemption records.

Any government agency and its affiliate partners can use RedeemSG to create, send and track vouchers. We also assess requests from charities on a case by case basis. To create and gain access to a campaign, please provide us with your info via this form.

For Government agencies who wish to onboard, we are currently accepting new use cases launching from 2023 onwards.

For merchants who would like to participate in the CDC voucher scheme, please indicate interest here. For all other merchants looking to onboard, please use this form .

RedeemSG is used for the CDC Voucher Scheme and previously $24.8M NEA/PUB Climate Change Household Package. We are also in the process of working with several other agencies on enabling their campaigns. A previous version of RedeemSG was also used for to track >20 million redemption of items across PA/MTI’s mask distribution campaigns, NDP ticketing, MINDEF’s SG together pack distribution campaigns and SGUnited Buka Puasa Meals Initiative with the Roses of Peace/ MUIS/PA.

Firstly, RedeemSG makes it very easy for agencies to easily start a government voucher campaign - this includes specifying an eligibility list for social assistance (e.g. only 1-3 room HDB households) and specifying the merchants that they want to participate in their campaign (e.g. spectacle shops only). Secondly, RedeemSG provides the agencies with the ability to automate the payout process and improve financial reconciliation as all the records are provided through the system. Thirdly, RedeemSG ensures inclusivity by providing agencies with the ability to cater to both digital and paper vouchers concurrently, which ensures the digitally less savvy are still able to access the same vouchers.

If you are a voucher applicant/ recipient, you will need to apply for vouchers at the relevant campaign organizer sign up page.

Please refer to the relevant campaign page that you are participating in below.

• NEA Climate Change Household Package
• CDC Voucher Scheme

For merchants who would like to participate in the CDC voucher scheme, please indicate interest here. For all other merchants looking to onboard, please use this form.

Yes, please provide us with your details via this form and we will be in touch to discuss the possibility of you integrating with our system.

To indicate your ministry/agency's interest in RedeemSG, please tell us more about your needs via this form and our team will be in touch shortly to assess how RedeemSG can work for your needs.