Frequently Asked Questions
For help related to claiming vouchers, payouts, and more.
For FAQs related to ongoing campaigns, please refer below
CDC Voucher Scheme: Recipient's FAQ
Community Development Council
CDC Voucher Scheme: Merchants' FAQ
Community Development Council
NEA Climate Change Household Package FAQ
National Environment Agency
About RedeemSG
General questions
RedeemSG is a voucher system for the Singapore Government developed by Open Government Products, GovTech. For voucher recipients, it helps to digitize vouchers. For merchants, it makes it much easier to accept government issued vouchers.For Government agencies and charities, it makes it much easier to start and manage a voucher campaign, and make it much easier for merchants to accept Government issued vouchers. RedeemSG today is used by several agencies such as NEA/PUB and PA for the CDC Voucher scheme.
RedeemSG comprises:
- E-vouchers that get sent to voucher recipients via SMS that open up in a weblink.
- The RedeemSG merchant app that allows Merchants to easily accept vouchers by scanning the voucher QR codes and tally their transactions
- APIs that merchants can integrate with to accept Government issued vouchers.
- An admin portal that allows Government agencies to manage a voucher campaign, from creating vouchers, sending vouchers, to tracking the redemption records.
Any government agency and its affiliate partners can use RedeemSG to create, send and track vouchers. We also assess requests from charities on a case by case basis. To create and gain access to a campaign, please provide us with your info via this form.
For Government agencies who wish to onboard, we are currently accepting new use cases launching from 2023 onwards. For merchants who would like to participate in the CDC voucher scheme, please indicate interest here.
RedeemSG is used for the CDC Voucher Scheme and previously $24.8M NEA/PUB Climate Change Household Package. We are also in the process of working with several other agencies on enabling their campaigns.
A previous version of RedeemSG was also used for to track >20 million redemption of items across PA/MTI's mask distribution campaigns, NDP ticketing, MINDEF's SG together pack distribution campaigns and SGUnited Buka Puasa Meals Initiative with the Roses of Peace/MUIS/PA.
Firstly, RedeemSG makes it very easy for agencies to easily start a government voucher campaign - this includes specifying an eligibility list for social assistance (e.g. only 1-3 room HDB households) and specifying the merchants that they want to participate in their campaign (e.g. spectacle shops only).
Secondly, RedeemSG provides the agencies with the ability to automate the payout process and improve financial reconciliation as all the records are provided through the system. Thirdly, RedeemSG ensures inclusivity by providing agencies with the ability to cater to both digital and paper vouchers concurrently, which ensures the digitally less savvy are still able to access the same vouchers.
If you are a voucher applicant/ recipient, you will need to apply for vouchers at the relevant campaign organizer sign up page. Please refer to the relevant campaign page that you are participating in below.
For merchants who would like to participate in the CDC voucher scheme, please use this form.
Yes, please provide us with your details via this form and we will be in touch to discuss the possibility of you integrating with our system.
To indicate your ministry/agency's interest in RedeemSG, please tell us more about your needs via this form and our team will be in touch shortly to assess how RedeemSG can work for your needs.
Spending your digital vouchers
The vouchers are in fixed denominations because it is less confusing for recipients, especially the digitally less-savvy, and reduces the chance for errors to occur when recipients key in the amount.
This has been designed after several rounds of consultations with recipients and merchants to gather feedback on the design of the denominations. We earlier tested a e-wallet version of the voucher, which tended to be error prone and harder to use.
Similar to other vouchers like supermarket vouchers, there will be no change provided if the purchase amount is less than the vouchers used.
For example, if the cost of item is $6,
Value of Vouchers Used | Unused amount/value |
|---|---|
$10.00 | No change will be issued by merchant. |
$5.00 | Resident to top-up the difference of $1.00 using cash. |
About RedeemSG Rewards
Eligibility and claiming of vouchers
Government agencies can onboard and issue RedeemSG Rewards vouchers to recipients. These typically may be incentive or reward vouchers as RedeemSG Rewards can be spent at any participating supermarkets.
You may reach out to your relevant government agency or campaign organiser, for any further questions related to why you have received RedeemSG Rewards vouchers.
Eligibility for RedeemSG Rewards will be determined by the respective government agency or campaign organiser issuing them.
Please reach out to your relevant government agency or campaign organiser, for any further questions related to why you have received RedeemSG Rewards vouchers.
Spending your RedeemSG Rewards vouchers
Please refer to this list of participating supermarkets.
You may share the voucher link received with people you know, including family and friends. Anyone with the voucher link will be able to access and spend the vouchers. Please do not share your voucher link with anyone else that is not meant to use the vouchers.
RedeemSG does not currently support donations for RedeemSG Rewards. Please reach out to your relevant government agency or campaign organiser, for any further questions on whether they have a donation guideline.
For agency officers or campaign organisers: Setting up your own RedeemSG Rewards campaign
To issue your own RedeemSG Rewards, please reach out to us. Here is what the process would look like: 1. Reach out to us to share your use case. If suitable, you can set up your own campaign on RedeemSG's admin portal. 2. Set up the campaign on RedeemSG. Decide the voucher amount and validity period. 3. Issue vouchers to recipients. Vouchers can be directly sent to eligible recipients or through an extra verification using Singpass.
RedeemSG Rewards is ideal for campaigns without a preference for specific merchants where vouchers can be spent.
With RedeemSG Rewards, we offer a selection of onboarded supermarket merchants, streamlining the operations required for agencies to onboard, train, and manage merchants. You can view the list of participating supermarket chains here. These can be suitable for initiatives focused on providing incentives or rewards.
For other campaigns in RedeemSG, you may tailor through onboarding your own list of merchants. This may help to cater to specific campaign objectives. However, please note that this would mean your team will require to onboard and manage the merchants to RedeemSG. To find out more, speak to us.
You are unable to select your own set of merchants with RedeemSG Rewards. You can view the list of participating supermarket chains for RedeemSG Rewards.
To select your own set of merchants, please reach out to us to share your use case.