Updated 1 December 2020
RedeemSG is a system being used to enable government agencies and charities to easily track redemption of vouchers. This comprises of:
Any government agency and its affiliate partners can use RedeemSG to create, send and track vouchers. We also assess requests from charities on a case by case basis.
Government officers can log into RedeemSG using their gov.sg email, whereas charities would need to contact us to gain access to the portal. To create and gain access to a campaign, or to gain access to the portal, please contact us at [email protected].
Beneficiaries of a campaign run by the Government agency/ charity will receive an SMS sent by RedeemSG that opens up a RedeemSG e-voucher link in the browser.
Please check if your voucher starts with the following prefix https://v.redeem.gov.sg". The sender name is “RedeemSG”. Please do not trust vouchers starting with other prefixes.
A typical SMS from RedeemSG will look something like this:
A typical RedeemSG voucher will open up in a web link and look something like this - see below.
If you are unsure of whether the voucher is from RedeemSG and the Singapore Government, please check with the relevant agency hotline/ online form or email [email protected]
Vouchers are designed to be transferable. You can share the voucher by copying and pasting the voucher link into a chat message on Whatsapp, Telegram or any other messaging app you use.
Some programmes restrict the use of the voucher only to the recipient. In these cases, only the person whose name/ NRIC is on the voucher can use it.
Other programmes restrict the use of the voucher only to a household in the same registered address. In these cases, only a same member of the household whose address is on the voucher can use it.
Yes, you can redeem the voucher on behalf of others as long as it is allowed by the campaign. Please check the campaign specific FAQs above to ensure that this is allowed.
Each voucher or voucher denomination is one time use only. Please refer to the FAQs specific to the programme indicated above for more information.
Please kindly check that you are connected to the internet. If this problem persists, you may contact [email protected].